First, stay calm. If anyone is injured, call 911 immediately. Don’t move vehicles unless you’re in danger and would be safer moving to another location. Get the other driver’s name, phone number, driver’s license, vehicle registration, and insurance information. Call your insurance company and report the accident. They’ll ask for details, so try to get witness names and phone numbers, and note the location, time, and date. Use your camera phone to photograph the scene, vehicle damage, and witnesses.

The repair process begins when you bring your vehicle in for an estimate with a trained appraiser. We’ll work with your insurance adjuster to process the repair claim. Our professional technicians will completely disassemble the damaged areas of your vehicle to identify any structural or mechanical damage. You’ll be presented with a detailed repair plan, and if you agree, we’ll order necessary parts for your vehicle and complete the repairs. After repairs are complete, we’ll conduct a detailed interior and exterior inspection of your vehicle to ensure repair quality.

Repair costs depend heavily on the type of damage your vehicle has sustained, the parts needed for repairs, and the processes involved. After the damage assessment is complete, you’ll receive not only a detailed repair plan but also a quote. Your quote should include a thorough examination of the work needed on your vehicle, description of repair parts to be used, what your insurance will and won’t cover, and the expected amount for repairs. One reason quotes may differ from other shops is the thoroughness of the assessment process. Some quotes may omit necessary repairs from the initial estimate, causing different amounts from other facilities. At D&L Auto, we’re thorough in identifying the necessary steps for quality and safe repair of your vehicle.

The at-fault party’s insurance typically pays repair costs. If it’s your insurance company, you may have a deductible you must pay. Your vehicle policy declaration pages will show the applicable deductible. It’s always important to carefully check the accuracy of your policy information with your insurance company before and after a loss. Your deductible must be paid when you pick up your vehicle after repairs are complete. Look for a shop that offers financing for deductibles if you don’t want to pay this upfront.

D&L Auto is equipped to work on all makes and models. We have relationships with every parts supplier in the country, meaning if a part is available, we can order it. We take pride in sourcing the best available auto parts to restore your vehicle to pre-accident condition.

Customer service. D&L Auto is undeniably the best in customer service. Our attention to detail, quality control, and customer safety are unmatched. We strive to answer every phone call during business hours, we inspect all vehicles before returning them to customers, and we stand behind our work. There’s a reason we’re considered one of the best auto repair shops in Boston.

D&L Auto uses various types of parts (OEM, aftermarket, or used parts). This is determined by each insurance company’s requirements as well as customer requests. We discuss with customers, on a case-by-case basis, what the insurance company has determined we should use and then, with guidance from our Appraiser, decide what’s best for a specific vehicle.